Shipping policy

SHIPPING & DISPATCH

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Transit times can vary from country to country and some countries are considered slow transit. (please see below)

Our main priority is you. You’ve chosen to order with us and we really appreciate your custom, therefore, we aim to dispatch as quick as we can and generally our record is within 3-5 days.* Please note, this is the time we dispatch from our store. Please allow time for delivery in addition to this. The length of time to reach your address can vary according to postal services and location.

Postal and courier services operate Monday-Friday.

*with the exception of busy periods such as Black Friday, Cyber Monday, Christmas, restock times and when we have a specific SALE on. Even then, our main priority is to get you your order dispatched as soon as we can.

 

ONCE WE DISPATCH

PLEASE NOTE: Dispatch time is between 3-5 days. You will receive an email to confirm your order has left our store. Once we have dispatched, unfortunately the time it takes to reach you is out of our control. Delivery times can vary from country to country. We can give you an estimated time only. The postal service we use is AN POST and we use their transit estimator: http://postage.anpost.ie/transit.asp which gives an estimated transit time from Ireland to your country. Transit times vary according to the size and weight of a package.

ESTIMATED TRANSIT TIMES

  • To Ireland: 1-2 business days after dispatch. Courier transit times are generally 24 hours, max 48 hours.

  • To the UK: 2-4 business days after dispatch.

  • Within Europe: 3-8 working days after dispatch.

  • To other international countries: 5-12 working days after dispatch.

Please see other time frames below under Delayed Parcels.

IMPORTANT: It’s advisable to order in advance of any personal requirements such as birthday/gift to allow for dispatch and transit time.

We include your email address and phone number on the postal label so as if there is an issue with delivery, it may be a point of contact for the person delivering. If you wish for this information not to be included on your label, please state this in the Note Section at the time of ordering.

STANDARD SHIPPING: IRELAND, Northern Ireland & UK

A flat rate Postage and Packaging fee of €6.00*

*Standard shipping does not come with a tracking number and is not insured.

**Some products have fixed shipping rates as stated on product page.

INTERNATIONAL SHIPPING: THE REST OF THE WORLD

A flat rate Postage and Packaging fee of €20.00*

*Standard shipping does not come with a tracking number and is not insured.

**Some products have fixed shipping rates as stated on product page.

COURIER SERVICE: WITHIN 32 COUNTIES OF IRELAND

We offer a delivery service option using courier. Please ensure you provide the correct contact telephone number when ordering so as the courier can reach you upon delivery. The courier will call you before delivery therefore it’s important to answer the call. Average Delivery time is between 24-48 hours from the time of dispatch.

LOST OR DELAYED PACKAGES (STANDARD POST)

99% of the time, standard post is very effective and efficient. In the event that a customer reports a package undelivered after the estimated time of delivery (http://postage.anpost.ie/transit.asp), we then aim to track the delayed or missing package with ANPOST parcel, “missing parcel investigation”. This will ensure we find out where exactly the item is e.g. if it’s been delivered and where to. The system has proven very effective for us. Please note: we cannot send out a repeat order/refund until we retrieve the missing item.

Note: The company will not be responsible for missing items should you give postal instruction other than your own address such as “if not in, leave in rubbish bin at back of house” or “leave in neighbour’s porch” or any instructions of such nature.

Delayed Packages could be due to a slow transit country. This can vary according to customs and post office policies in each country. In our experience, the following countries can take longer than 12-26 days: Germany, Italy, UAE, Saudi Arabia, Middle Eastern countries, South Africa, India and Pakistan.

We cannot file a missing parcel claim until this time period has passed as your parcel may still be in transit.

RETURNED PACKAGES

Returned Packages as a result of “Not being picked up” or “Not possible to deliver to customer”.

Should we receive a parcel which has been undelivered and returned to us, we will notify you. In this instance, payment will be required to resend the item. Should you not wish for the item to be resent, credit or a refund will be issued less original shipping charges.

SHIPPING & RETURN POLICY

In the unlikely event of anything arriving damaged, please notify us at The Hair Lounge Monaghan in writing or via email within 24 hours(info@thehairloungemonaghan.com).

We offer a 14 day return policy, the 14 days start from the day on which you receive your order. We will accept returned merchandise provided that it has not been opened or any security seals broken. A restocking fee of 15% of the item’s value is payable for all items returned unless the item is faulty or damaged in which case no restocking fee is payable.

Please use sturdy packaging when returning any item and include your original packing slip. Please do not send us returns without first getting an email authorisation from info@thehairloungemonaghan.com, please enclose a copy of the email in your return, we can not accept returns we know nothing about. When returning an item please use recorded delivery, we can not process refunds or replacements for items we never receive.

If you wish to return anything we must receive it within 7 days of our return authorisation being issued. Upon satisfactory receipt we will refund your credit or debit card the relevant amount less shipping and any restocking fee.

If you are returning an item that is either damaged or faulty and we have agreed to its return we will pay for the return postage provided you have only used the lowest cost method of postage available.

We charge €6.00 delivery charge on all orders (Ireland & UK) no matter how big or small the order is.